Skip to main content

Why is some money "pending" instead of payable?

Your Wallet shows two numbers: pending and available. This article explains why earnings spend time as pending before you can withdraw them, and when…

Written by Lisa Smith

Your Wallet shows two numbers: pending and available. This article explains why earnings spend time as pending before you can withdraw them, and when that changes.

Quick answer

Pending earnings are royalties we've received from streaming services but haven't released into your spendable balance yet. They typically move to available on the 20th of each month. Earnings can also stay pending if you're a member of a split that isn't fully accepted yet — in that case the money is held in escrow until everyone signs off.

Step-by-step

There's nothing to do — the move from pending to available is automatic. But here's how to read the numbers:

  1. Open Wallet → Balance.

  2. Pending = earnings credited this month from our streaming statements, not yet released. These typically become available on the 20th.

  3. Available = earnings you can request as a payout right now.

  4. Total = pending plus available.

  5. Open the Transactions tab to see every credit and the date it was added.

Why it works this way

Pending exists for two reasons:

1. Statement processing buffer. Streaming services send us monthly statements (typically arriving around the 14th of each month). We process those statements, match every stream to your releases, and credit each collaborator according to your splits. The credits land as pending so we have time to catch processing errors before money goes out. On the 20th, a scheduled job promotes that month's pending earnings to available. This gives roughly a week between statement processing and money becoming withdrawable.

2. Royalty split escrow. If you're a member of a split that hasn't reached unanimous acceptance — what we call a provisional split (see 3.1) — your share is held in escrow. It won't show up as either pending or available in your Wallet until the split clears. Once every collaborator accepts, the held escrow is released to wallets retroactively. If you're in a proposing state (an edit to a previously agreed split), payouts continue at the previously accepted percentages until everyone re-accepts.

We do not promise exact payout speeds for streaming earnings overall — those depend on each streaming service's own reporting timeline, which can be 1–3 months after a stream happens. Once money arrives at Collabhouse, our internal clock is the 14th → 20th cycle described above.

Common problems

  • My pending balance has been the same for weeks — pending only updates when a new monthly statement arrives. Between statements, pending stays flat. The next credit typically lands around the 14th.

  • I expected earnings but I see nothing, not even pending — streaming services report on a delay. For a new release, expect 1–3 months before the first credit. See 12.2 Why don't I see expected earnings?.

  • My share is missing because a collaborator hasn't accepted — your share is in escrow. As soon as the last collaborator accepts, all held earnings are released to your Wallet at once.

  • The 20th has passed but pending didn't move — give it a day; the job runs once. If after 48 hours pending is still untouched, contact support.

Did this answer your question?